My wife and I recently moved to a home with a gas fireplace and I could not get the pilot light lit. I randomly called Amazing Flame on a weekend, and before 9 AM on Monday, I received a return call. When I made my appointment I was given a time between 8 and 8:30 AM on a Friday. Scott called around 8:10 AM to tell me he was 10 minutes away. When he showed up he immediately impressed me by removing his shoes so as not to mar the hardwood floors. He was friendly, knowledgeable, and let me see what he was doing. For an extra charge he installed a remote control device–I love it! The whole visit was less than one hour. I would recommend Amazing Flame to anyone that needs their gas fireplace maintained or repaired, they are very professional and courteous.
GM.W. Northern VA
No more drafty fireplace! Amazing Flame worked on our fireplace last fall to help eliminate the drafts we had been experiencing for YEARS. I am pleased to report that their work has paid off! We are so happy that our fireplace is no much “tighter” and the drafts of the past are “the drafts of the past”. Thanks so much!
Angie’s List Review
Amazing Flame is nothing short of amazing. I am a Realtor and have called upon this company on a number of occasions for service. This is a family-owned and run business and Russell is very knowledgeable. He is incredibly professional in appearance and demeanor, calls prior to arrival, shows up on time, performs very quickly, provides exceptional recommendations and proposals, and is very conscientious about cleaning up when he is finished (from laying down protective surface layers prior to starting, right down to pulling out a portable vacuum for dust when he leaves). This company is an ‘A++’ service provider!
Great local owned company. We had always wanted to have a blower installed in our 12 yr old gas fireplace but the estimates were over $650. One day at Home Depot I saw a vehicle with the Amazing Flame logo, so I wrote it down and called. What a difference right away. The lady who answered the phone was extremely polite and helpful. We received a quote that was just about 1/2 of the previous quotes we got from competitors. They gave us a window of time for the service. Service guy was right on time! he was very courteous and friendly. Seemed very honest when we had asked him a few questions related to yearly service and such. He was very neat and clean when performing the service. He vacuumed up and left it cleaner than when he got there. He was quick and provided us with instruction on how to operate the blower. We have used the blower ever since and are extremely satisfied.
Amazing Flame, LLC will provide the best service possible, however we accept no liability for conditions existing prior to service, or damage to out-of-date, deteriorated or neglected components. Service and Labor are backed by a 30 day warranty. Pilot must be left on continuously for service warranty to remain in effect. Individual manufacturers provide the warranty for their parts.