Luckily I Found Amazing Flame . . .
To the “amazing” Amazing Flame team:
So here it is a day after our gas fireplace was serviced by Amazing Flame. I’m singing the praises of your company to my co-workers. I only wish I could get word out to my 55+ community (Potomac Green) that should any resident need their fireplace serviced they should call Amazing Flame.
Our story: I’ll keep it short. Our fireplace would not turn on. I reached out to a company and made an appointment for within a day or so. A fellow showed up, entered my house by walking directly past me and then just stood in front of our fireplace. I was very glad my husband was home because I had a very uneasy feeling. He didn’t put on protective booties and did not come in with a tool bag or any tools whatsoever. After removing both the screen and glass front, he “banged” a couple of things below. Stood up and told us “you need a heat module”. Now how did he make that determination? So how much will the heat module cost us I asked? $495. He says: Give me $150 which will cover today and be applied to the $495. Unfortunately I gave him the $150. Luckily, he did not have the replacement part on his truck. With the installation scheduled for the beginning of the following week and I my apprehension about the abilities of this man and his company, after speaking with my husband, we decided to look for another company.
Luckily I found Amazing Flame. We loved your web site and the bios provided assurances that you were specialists in fireplace repair. Dealing with Lenah was a pleasant experience. My husband was home when the technician arrived yesterday and also experienced confidence that we had made the right decision by cancelling the other company. We are so happy that now we are part of the Amazing Flame family. I wanted to post a testimonial on your site but couldn’t find how to do that. I will not hesitate using Amazing Flame for future service and repairs.
Clara and Don Helbringer
GM.W Northern VA
No more drafty fireplace! Amazing Flame worked on our fireplace last fall to help eliminate the drafts we had been experiencing for YEARS. I am pleased to report that their work has paid off! We are so happy that our fireplace is no much “tighter” and the drafts of the past are “the drafts of the past”. Thanks so much!
Angie’s List Review
Outstanding and incredibly professional service. Far exceeded my expectations providing extra touches with no extra cost enhancing the fireplace ambience.
Angie’s List Review
Highly professional from start to finish. We purchased a home with 4 gas fireplaces that was a summer residence so the fireplaces had little/no use for the 12 years the original owners lived here, and they were in bad need of repair and maintenance. The original appointment was set for 3 weeks out which was good considering it was still in the dead of winter. Communication was good, technician arrived on time and was extremely clean and efficient. The work order mistakenly stated only two fireplaces but he managed to finish all 4. His education during the process was much appreciated and highly valuable. He opened each fireplace, cleaned the gas, checked for leaks, took out and cleaned the logs, changed the batteries in the remotes and added new “embers”. He added blowers to two of the 4 fireplaces to help with heat distribution. He was here a total of 4 hours. Will be using them yearly for maintenance.
Angie’s List Review
Making the appointment required a simple phone call, Russell arrived promptly, and got to work. He quickly assessed our problem, performed corrections, setup the fireplace like new, and provided advice on what we could do in the future. He explained and pointed out every step – an education in fireplace maintenance. In, out in no time, leaving as if he had never had to do work, leaving us with a fireplace functioning better than new. In the end, our louvers were not set correctly (inhibiting heating), but the main problem was in how the front glass was affixed, leaking at the bottom. The top needed a bit of an adjustment, too. He showed me where the seal was made, and how to avoid the problem in the future. If I decide for the further work, I will give Amazing Flame a call.
Great local owned company. We had always wanted to have a blower installed in our 12 yr old gas fireplace but the estimates were over $650. One day at Home Depot I saw a vehicle with the Amazing Flame logo, so I wrote it down and called. What a difference right away. The lady who answered the phone was extremely polite and helpful. We received a quote that was just about 1/2 of the previous quotes we got from competitors. They gave us a window of time for the service. Service guy was right on time! He was very courteous and friendly. Seemed very honest when we had asked him a few questions related to yearly service and such. He was very neat and clean when performing the service. He vacuumed up and left it cleaner than when he got there. He was quick and provided us with instruction on how to operate the blower. We have used the blower ever since and are extremely satisfied.
Angie’s List Review
We had an old burner in our bedroom fireplace. During the last power failure it wouldn’t light. I called and they sent a tech out quickly. I chose to replace the old burner with one that was remote-controlled. I got a reasonable estimate, and within a week the new one was installed and works great. My old burner was a 21″ unit, but he recommended replacing it with a less expensive 18″ unit, which he said was a better fit. That impressed me. Service was punctual, very friendly and courteous. Amazing Flame is now my go-to gas fireplace service company.
The first winter after we moved into our home we realized our home builder failed to effectively insulate our fireplace. The draft was so bad that our immediate options were either to run the fireplace continuously or to disable it and add a sort of stuffing to reduce the draft. We opted for the latter and did not use or think about our fireplace for years. This summer, I finally set out to correct the issue. When I called Amazing Flame, I was quickly assured that you were knowledgeable about the situation and that a remedy could be implemented at an affordable cost. The lady who took my call and organized the work was friendly and informative. The technicians who performed the work seemed passionate about doing a quality job and seemed truly excited about the benefits we would enjoy. The guys me feel welcome to hang out with them and to learn more about the internals of the system.
We have been using the fireplace over the last few weeks and have greatly enjoyed the warmth and atmosphere it has added to our home. Today, being the first snow day of the season, it struck me that our feet were not at all cold when starting the fire!
I just wanted to thank Amazing Flame for coming out today to service our fireplaces. I was very much impressed with Jordan’s quick troubleshooting skills, professionalism, and politeness. These qualities seem to be rare these days and I applaud Amazing Flame for having high quality employees. I’ll be certain to share my experience with our friends who may need their fireplaces serviced, indeed, this has been a very positive experience.
Angie’s List Review
This was the first time we had our gas fireplace serviced so I had no idea what to expect, but was nervous about expensive repairs being required because the wall switch was not functioning properly and I was worried about safety/gas leaks. The technician was extremely professional, taking the time to explain the mechanics and giving me options for proceeding, most of which were already included within the scope of the maintenance/tune up service. He never attempted to push any extra services or repairs that would have increased the cost. The fireplace looked like new after he cleaned it out, corrected the haphazard log placement left by the previous company and cleaned the glass. A very thorough job, and I will be using this company again for annual servicing.
Ed M., Fairfax Station
Recently the pilot on my ventless would not stay lit. I called Amazing Flame and spoke with Lenah. In short order Russ called me, asked a bunch of questions and had me send him photos of my ventless. Initially Russ told me that the valve assembly on my model was clearly defective and also that he was not aware of any replacement valves that could be installed for my model. I almost agreed to have the entire system replaced … until Russ asked me to give him a few days to seek out a less expensive solution. Now tell me, what contractor does this?
Good to his word Russ called back last week after talking to the manufacturer and advised me that it was possible to replace the guts of system with a repair kit that would cost me way less than half the price of a full replacement. The kit was ordered and Russ was at my home today to install it. Everything is working perfectly again. As always, Amazing Flame left the family room cleaner than it was before Russ arrived. Russ also educated me on things to keep an eye out for going forward.
Amazing Flame has earned my highest possible recommendation. Absolutely fantastic.
My wife and I recently moved to a home with a gas fireplace and I could not get the pilot light lit. I randomly called Amazing Flame on a weekend, and before 9 AM on Monday, I received a return call. When I made my appointment I was given a time between 8 and 8:30 AM on a Friday. The technician called around 8:10 AM to tell me he was 10 minutes away. When he showed up, he immediately impressed me by removing his shoes so as not to mar the hardwood floors. He was friendly, knowledgeable, and let me see what he was doing. For an extra charge he installed a remote control device–I love it! The whole visit was less than one hour. I would recommend Amazing Flame to anyone that needs their gas fireplace maintained or repaired, they are very professional and courteous.
Angie’s List Review
Amazing Flame is nothing short of amazing. I am a Realtor and have called upon this company on a number of occasions for service. This is a family-owned and run business and Russell is very knowledgeable. He is incredibly professional in appearance and demeanor, calls prior to arrival, shows up on time, performs very quickly, provides exceptional recommendations and proposals, and is very conscientious about cleaning up when he is finished (from laying down protective surface layers prior to starting, right down to pulling out a portable vacuum for dust when he leaves). This company is an ‘A++’ service provider!
Serving the Northern Virginia Area including Loudoun,
Clark, Frederick and Prince William Counties!
Amazing Flame, LLC will provide the best service possible, however we accept no liability for conditions existing prior to service, or damage to out-of-date, deteriorated or neglected components. Service and Labor are backed by a 30 day warranty. Pilot must be left on continuously for service warranty to remain in effect. Individual manufacturers provide the warranty for their parts.