TESTIMONIALS

Luckily I Found Amazing Flame . . .

To the “amazing” Amazing Flame team:

So here it is a day after our gas fireplace was serviced by Mike. I’m singing the praises of your company to my co-workers. I only wish I could get word out to my 55+ community (Potomac Green) that should any resident need their fireplace serviced they should call Amazing Flame.

Our story: I’ll keep it short. Our fireplace would not turn on. I reached out to a company and made an appointment for within a day or so. A fellow showed up, entered my house by walking directly past me and then just stood in front of our fireplace. I was very glad my husband was home because I had a very uneasy feeling. He didn’t put on protective booties and did not come in with a tool bag or any tools whatsoever. After removing both the screen and glass front, he “banged” a couple of things below. Stood up and told us “you need a heat module”. Now how did he make that determination? So how much will the heat module cost us I asked? $495. He says: Give me $150 which will cover today and be applied to the $495. Unfortunately I gave him the $150. Luckily, he did not have the replacement part on his truck. With the installation scheduled for the beginning of the following week and I my apprehension about the abilities of this man and his company, after speaking with my husband, we decided to look for another company.

Luckily I found Amazing Flame. We loved your web site and the bios provided assurances that you were specialists in fireplace repair. Dealing with Lenah was a pleasant experience. My husband was home when Mike arrived yesterday and also experienced confidence that we had make the right decision by cancelling the other company. We are so happy that now we are part of the Amazing Flame family. I wanted to post a testimonial on your site but couldn’t find how to do that. I will not hesitate using Amazing Flame for future service and repairs. Please share my email with Lenah and Mike. Flame on and Happy Holidays!

Clara and Don Helbringer
Ashburn, Virginia


Serving the Northern Virginia Area including Loudoun, Fairfax,
Clark, Frederick and Prince William Counties!

540-338-0075

gasguy@amazing-flame.com

 

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Our Warranty Policy
Amazing Flame, LLC will provide the best service possible, however we accept no liability for conditions existing prior to service, or damage to out-of-date, deteriorated or neglected components. Service and Labor are backed by a 30 day warranty. Pilot must be left on continuously for service warranty to remain in effect. Individual manufacturers provide the warranty for their parts.