We guarantee all our technicians are NFI Certified® and trained by the largest fireplace manufacturers in the industry. Our knowledgable and friendly professionals work hard to make your fireplace or gas logs look and work like new again. We strive to provide you with quality service that leaves you saying, THAT'S AMAZING!
Owner Russell Cox is a Master Gas Plumber and NFI Gas Certified. He has a wealth of experience in the hearth industry installing and servicing hearth products for over 35 years. As our Technical Manager he works closely with our Service Technicians to ensure they receive the latest training on all gas hearth products. Russell is highly respected in the field and has served on many National Industry Boards. He has a heart for missions and looks for opportunities to bless those who are in need. He and his wife Lenah strive to insure that Amazing Flame meets or exceeds your expectations of service.
David is NFI Gas Certified. He is a Loudoun County native who now resides in the city of Winchester with his wife, Mariah, and their two cats. David enjoys serving on the Hospitality Team at his church and has a passion for helping others. David’s hobbies include: playing in a local men’s softball league, playing guitar, and spending time with family.
Jordan, who is NFI Gas Certified, has lived in Shenandoah County his whole life and currently calls Woodstock his home with his wife Hayley and their daughter. He is always ready to serve as well as meet new people and is currently serving in the Army National Guard. Jordan enjoys outdoor activities such as hiking, rock climbing and spending time with his very large family.
Nick is NFI Gas Certified. He is a local Winchester native who has shifted careers from working in the medical field to working as one of our technicians. Working with his hands and interacting with our clients gives him a great sense of fulfillment. Outside of work he and his wife Rachel (mentioned below) enjoy serving in their local church and traveling to interesting places.
A new voice behind the phone, Rachel is new to the gas fireplace industry however is excellent with customer service and is eager to help. When she is not working for amazing flame she serves as the primary worship leader at her church. Rachel and her husband, Nick, reside in Winchester, where they love to entertain and be involved in their community.
The voice behind the phone, Lenah has been operating and managing Fireplace Retail and Service Companies since 2000. Personable and professional, she is uniquely qualified to answer many service questions before our technicians even arrive. Her knowledge of fireplace systems and diagnostics is truly Amazing.
Our Mission Statement . . .
At Amazing Flame, it is our desire and expectation to provide for our customers the highest quality
Gas Fireplace Service possible. On time, First time, Every time at a fair and reasonable price.
We do this through continuing industry product education, an exhaustive parts inventory, as well as manufactures technical service assistance and personal integrity. While also providing and maintaining a healthy family, work, and life balance for our team members.
Serving the Northern Virginia Area including Loudoun,
Clark, Frederick and Prince William Counties!
Amazing Flame, LLC will provide the best service possible, however we accept no liability for conditions existing prior to service, or damage to out-of-date, deteriorated or neglected components. Service and Labor are backed by a 30 day warranty. Pilot must be left on continuously for service warranty to remain in effect. Individual manufacturers provide the warranty for their parts.