We had an old burner in our bedroom fireplace. During the last power failure it wouldn’t light. I called and they sent a tech out quickly. I chose to replace the old burner with one that was remote-controlled. I got a reasonable estimate, and within a week the new one was installed and works great. My old burner was a 21″ unit, but he recommended replacing it with a less expensive 18″ unit, which he said was a better fit. That impressed me. Service was punctual, very friendly and courteous. Amazing Flame is now my go-to gas fireplace service company.