This was the first time we had our gas fireplace serviced so I had no idea what to expect, but was nervous about expensive repairs being required because the wall switch was not functioning properly and I was worried about safety/gas leaks. The technician was extremely professional, taking the time to explain the mechanics and giving me options for proceeding, most of which were already included within the scope of the maintenance/tune up service. He never attempted to push any extra services or repairs that would have increased the cost. The fireplace looked like new after he cleaned it out, corrected the haphazard log placement left by the previous company and cleaned the glass. A very thorough job, and I will be using this company again for annual servicing.