Making the appointment required a simple phone call, Russell arrived promptly, and got to work. He quickly assessed our problem, performed corrections, setup the fireplace like new, and provided advice on what we could do in the future. He explained and pointed out every step – an education in fireplace maintenance. In, out in no time, leaving as if he had never had to do work, leaving us with a fireplace functioning better than new. In the end, our louvers were not set correctly (inhibiting heating), but the main problem was in how the front glass was affixed, leaking at the bottom. The top needed a bit of an adjustment, too. He showed me where the seal was made, and how to avoid the problem in the future. If I decide for the further work, I will give Amazing Flame a call.