Recently the pilot on my ventless would not stay lit. I called Amazing Flame and spoke with Lenah. In short order Russ called me, asked a bunch of questions and had me send him photos of my ventless. Initially Russ told me that the valve assembly on my model was clearly defective and also that he was not aware of any replacement valves that could be installed for my model. I almost agreed to have the entire system replaced … until Russ asked me to give him a few days to seek out a less expensive solution. Now tell me, what contractor does this?
Good to his word Russ called back last week after talking to the manufacturer and advised me that it was possible to replace the guts of system with a repair kit that would cost me way less than half the price of a full replacement. The kit was ordered and Russ was at my home today to install it. Everything is working perfectly again. As always, Amazing Flame left the family room cleaner than it was before Russ arrived. Russ also educated me on things to keep an eye out for going forward.
Amazing Flame and Russ (and Mike and Lenah) have earned my highest possible recommendation. Absolutely fantastic.