My wife and I recently moved to a home with a gas fireplace and I could not get the pilot light lit. I randomly called Amazing Flame on a weekend, and before 9 AM on Monday, I received a return call. When I made my appointment I was given a time between 8 and 8:30 AM on a Friday. The technician called around 8:10 AM to tell me he was 10 minutes away. When he showed up, he immediately impressed me by removing his shoes so as not to mar the hardwood floors. He was friendly, knowledgeable, and let me see what he was doing. For an extra charge he installed a remote control device–I love it! The whole visit was less than one hour. I would recommend Amazing Flame to anyone that needs their gas fireplace maintained or repaired, they are very professional and courteous.