Your repairman was out today to repair my fireplace. I want to tell you how very pleased I am with your company. Your repairman was pleasant, very knowledgeable, and fixed everything that needed fixing. He went beyond what I expected, and explained many things. He even ensured that the remote worked which hasn’t worked in years. From the first time I called for service, you kept me informed, the repairman called to let me know he was on his way, and he was polite, and friendly. I cannot praise him or your company enough. My total experience with your company has been outstanding and I would recommend you highly – and will do so with my friends. I only have high praise for you.